Privacy Policy

Last Updated: October 4, 2025

1. Introduction

JCP LLC, doing business as Johnson Carbide (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Company Information:

Legal Name: JCP LLC
Business Name: Johnson Carbide
Address: 1422 South 25th Street, Saginaw, Michigan 48601
Website: www.johnsoncarbide.com
Contact: info@johnsoncarbide.com

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Register for an account
Place an order
Submit inquiries or quote requests
Subscribe to newsletters or marketing communications
Contact customer service
Fill out forms on our website
Participate in surveys or promotions

This information may include:

Contact Information: Name, email address, phone number, fax number, mailing address, shipping address
Business Information: Company name, job title, industry, business type
Account Credentials: Username, password, security questions
Financial Information: Credit card details, billing address, payment information
Order Information: Product selections, quantities, specifications, delivery preferences
Technical Requirements: Application details, material specifications, machining parameters
Communications: Any information you provide in messages, inquiries, or feedback

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

Device Information:

IP address
Browser type and version
Operating system
Device type (desktop, mobile, tablet)
Screen resolution
Language preferences

Usage Information:

Pages visited and time spent on pages
Links clicked
Referring website
Date and time of visits
Search terms used
Navigation paths through our website
Download activity

Location Information:

General geographic location based on IP address
Time zone

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

Remember your preferences and settings
Authenticate your login
Analyze website traffic and usage patterns
Provide personalized content and recommendations
Measure the effectiveness of marketing campaigns
Improve website functionality and user experience

Types of cookies we use:

Essential Cookies: Necessary for website functionality
Performance Cookies: Collect anonymous usage statistics
Functional Cookies: Remember your preferences
Targeting/Advertising Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2.4 Information from Third Parties

We may receive information about you from:

Credit reporting agencies (for credit approval)
Payment processors
Shipping carriers
Marketing partners and analytics providers
Public databases
Business partners and affiliates

2.5 Sensitive Information

We do not intentionally collect sensitive personal information such as social security numbers, racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. If we need to collect such information for specific legal or business purposes, we will obtain your explicit consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

Process and fulfill your orders
Verify payment information
Arrange shipping and delivery
Send order confirmations and updates
Handle returns and exchanges
Manage warranties and claims

3.2 Account Management

Create and maintain your account
Authenticate your identity
Provide customer support
Manage your preferences and settings
Process account-related requests

3.3 Communication

Respond to inquiries and quote requests
Provide technical support and assistance
Send transactional emails (order confirmations, shipping notifications)
Send administrative information (policy updates, security alerts)
Provide product recommendations and technical guidance

3.4 Marketing and Promotions

Send newsletters and promotional materials (with your consent)
Provide information about new products and services
Offer special promotions and discounts
Conduct market research and surveys
Personalize marketing content based on your interests

3.5 Business Operations

Analyze website usage and performance
Improve our products and services
Develop new products and features
Conduct business analytics and reporting
Manage inventory and supply chain
Perform accounting and financial reporting
Maintain business records

3.6 Legal and Security

Comply with legal obligations and regulations
Enforce our Terms of Service and other policies
Protect against fraud, security threats, and illegal activity
Respond to legal requests and prevent harm
Resolve disputes and troubleshoot problems

3.7 Personalization

Customize your website experience
Provide personalized product recommendations
Remember your preferences and settings
Tailor content to your interests

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment processors (credit card processing)
Shipping carriers and logistics providers
Web hosting and cloud storage providers
Email service providers
Customer relationship management (CRM) systems
Analytics and marketing platforms
IT support and security services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Partners

We may share information with:

Manufacturers and suppliers (for custom orders or technical specifications)
Distribution partners
Marketing and advertising partners
Industry associations

4.3 Legal Requirements

We may disclose information when required by law or in response to:

Court orders, subpoenas, or legal processes
Law enforcement or government agency requests
Legal claims or disputes
Investigations of potential violations

4.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.5 Protection of Rights

We may share information to:

Enforce our Terms of Service and policies
Protect our legal rights and property
Prevent fraud or security threats
Protect the safety of our employees, customers, or the public

4.6 With Your Consent

We may share your information for other purposes with your explicit consent.

4.7 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for analytics, research, marketing, or other business purposes.

5. Third-Party Services and Links

5.1 Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

5.2 Third-Party Services

We integrate various third-party services that may collect information:

Analytics: Google Analytics, Adobe Analytics
Payment Processing: [Your payment processors]
Email Marketing: [Your email platform]
Customer Support: [Your support tools]
Social Media: Social media plugins and widgets

These third parties have their own privacy policies governing their use of your information.

5.3 Social Media Features

Our website may include social media features (share buttons, embedded content). These features may collect your IP address, page visits, and may set cookies. Your interactions with these features are governed by the privacy policies of the respective social media companies.

6. Data Security

6.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, alteration, and disclosure:

Encryption of sensitive data (SSL/TLS)
Secure server infrastructure
Access controls and authentication
Regular security assessments
Employee training on data protection
Incident response procedures

6.2 Payment Security

We use industry-standard payment processing services that comply with PCI DSS (Payment Card Industry Data Security Standard). We do not store complete credit card information on our servers.

6.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

Type of information
Purpose of collection
Legal and regulatory requirements
Business and operational needs

Typical retention periods:

Account information: Duration of account plus 7 years after closure
Transaction records: 7 years (for tax and accounting purposes)
Marketing communications: Until you unsubscribe or object
Website analytics: 26 months
Customer service records: 3-7 years

When information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Update your account information at any time

To exercise these rights, contact us at [contact email] or log into your account.

8.2 Deletion

You may request deletion of your personal information, subject to certain exceptions where we must retain information for:

Legal or regulatory compliance
Completing transactions
Resolving disputes
Enforcing agreements

8.3 Marketing Communications

You can opt out of marketing communications by:

Clicking “unsubscribe” in any marketing email
Adjusting your account preferences
Contacting us at [contact email]

Note: You will still receive transactional emails (order confirmations, shipping updates) even if you opt out of marketing.

8.4 Cookies and Tracking

You can manage cookies through:

Browser settings (most browsers allow you to refuse cookies)
Our cookie preference center (if available)
Third-party opt-out tools

Note that disabling cookies may affect website functionality.

8.5 Do Not Track

Our website does not currently respond to “Do Not Track” browser signals. You can manage tracking through other methods described in this policy.

8.6 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know: Request information about the personal information we collect, use, and disclose.

Right to Delete: Request deletion of your personal information (subject to exceptions).

Right to Opt-Out: Opt out of the “sale” of personal information. Note: We do not sell personal information in the traditional sense, but sharing with advertising partners may qualify as a “sale” under CCPA.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a request, contact us at [contact email] or [phone number]. We will verify your identity before processing your request.

8.7 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

Right to Access: Obtain confirmation of whether we process your data and access to your data.

Right to Rectification: Correct inaccurate or incomplete data.

Right to Erasure: Request deletion of your data (“right to be forgotten”).

Right to Restriction: Restrict processing of your data in certain circumstances.

Right to Data Portability: Receive your data in a structured, machine-readable format.

Right to Object: Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent).

Right to Lodge a Complaint: File a complaint with your local data protection authority.

Legal Basis for Processing:

Contract performance (fulfilling orders)
Legal obligations (tax, accounting)
Legitimate interests (business operations, fraud prevention)
Consent (marketing communications)

8.8 Nevada Privacy Rights

Nevada residents may opt out of the sale of personal information. Contact us at [contact email] to exercise this right.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

We are based in the United States, and your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws different from your country.

When we transfer information internationally, we implement appropriate safeguards, including:

Standard contractual clauses
Data processing agreements
Adequacy decisions by relevant authorities
Your consent

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending email notification (for significant changes)
Displaying a prominent notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

JCP LLC (Johnson Carbide) 1422 South 25th Street Saginaw, Michigan 48601

Email: [Your Contact Email] Phone: [Your Contact Phone]

Data Protection Officer (if applicable): [Name and contact information]

For California residents, you may also contact us toll-free at [toll-free number] to exercise your CCPA rights.

13. Additional Information

13.1 Export Control

Some information may be subject to U.S. export control laws and regulations. We implement appropriate controls to comply with these requirements.

13.2 Accuracy

While we strive to maintain accurate information, you are responsible for providing accurate and current information and updating your account details promptly.

13.3 Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

Effective Date: October 4, 2025

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.